Trust and Safety
Escrow controls, verified roles, and auditable delivery states reduce fraud risk.
Transaction Protection
| Item | Value |
|---|---|
| Escrow holding | Funds held until delivery confirmation rules pass |
| Availability timeout | Auto refund if seller is unresponsive |
| Delivery proof | Code/QR and timeline checkpoints |
| Dispute traceability | Event history retained per order |
Account Controls
| Item | Value |
|---|---|
| Security PIN | PIN confirmation protects checkout, wallet, escrow, and recovery changes |
| Phone contact signal | Optional SMS verification shows reachable contact support context |
| Trust ticks | Black tick for submitted KYC/KYB plus profile media; gold tick after approval |
| KYC checks | Required for withdrawals and higher trust actions |
| Admin support | Direct support chat for escalations |